Refund policy
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jewelaurastudio@gmail.com.
Returns
We want you to love your jewelry! If you’re not completely satisfied, you may return your item within 14 days of delivery for a full refund — no return shipping fee.
To be eligible for a return:
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Item must be unused, unworn, and in original packaging
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Proof of purchase is required
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Customized or sale items are not eligible for return
How to start a return:
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Contact us within 14 days of receiving your order.
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We’ll email you a prepaid return label.
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Once received and inspected, your refund will be processed to your original payment method.
Questions?
Contact us online or by email —we’re happy to help.